NowAIKit

List roles granted to a user (sys_user_has_role), including inherited flag

Grant a role to a user (sys_user_has_role). Requires WRITE_ENABLED=true

Revoke a directly-granted role from a user. Requires WRITE_ENABLED=true

Create a new role (sys_user_role). Requires WRITE_ENABLED=true

Deactivate (offboard) a user by setting active=false. Requires WRITE_ENABLED=true

Create an approval/coverage delegation (sys_user_delegate). Requires WRITE_ENABLED=true

List the members of a group (sys_user_grmember)

Summarize what a user can access: their roles, groups, and active status

Create a new agile story/user story (requires WRITE_ENABLED=true)

Update an agile story (requires WRITE_ENABLED=true)

List agile stories with optional sprint or state filter

Create a new epic (requires WRITE_ENABLED=true)

Update an epic (requires WRITE_ENABLED=true)

List epics with optional project or state filter

Create a scrum task (sub-task of a story) (requires WRITE_ENABLED=true)

Update a scrum task (requires WRITE_ENABLED=true)

List scrum tasks, optionally filtered by story

Link one agile story as dependent on another (m2m_story_dependencies). Requires WRITE_ENABLED=true.

List dependency links for a story (m2m_story_dependencies).

Remove a story dependency link by its m2m_story_dependencies sys_id. Requires WRITE_ENABLED=true.

Create a SPM project (pm_project). Requires WRITE_ENABLED=true.

Update a SPM project (pm_project). Requires WRITE_ENABLED=true.

List SPM projects (pm_project).

List recent Now Assist AI Agent execution plans (sn_aia_execution_plan)

Get an AI Agent execution plan with its steps/tool calls (sn_aia_execution_plan + _step)

List AI Agent Studio use cases (sn_aia_usecase) and their configuration

Create an AI agent definition with optional auto-generated ACLs (requires NOW_ASSIST_ENABLED + WRITE_ENABLED)

List AI agent definitions

Get an AI agent definition and its related ACLs

Create an agentic workflow linked to an AI agent (requires NOW_ASSIST_ENABLED + WRITE_ENABLED)

List scoped applications (custom apps) installed in the instance

Get full details of a scoped application by sys_id or scope name

Create a new scoped application in App Studio (requires WRITE_ENABLED=true). The scope follows x_<vendor>_<appname>, where <vendor> is the instance's REGISTERED vendor prefix (glide.appcreator.company.code), not an arbitrary value. Leave scope blank to auto-derive it from the instance vendor prefix + app name; if you pass a scope whose vendor segment differs from the instance prefix, it is corrected to the registered one.

Update an existing scoped application (requires WRITE_ENABLED=true)

Get a CPQ/sales quote record by number or sys_id (tries known quote tables)

List CPQ/sales quotes with optional filters (state, account)

Get the approval progression/history for any record (sysapproval_approver rows, ordered)

Preview the planned approver path for a record before/after submission (existing sysapproval_approver rows + matching approval rules)

Add an ad-hoc approver to an in-flight approval on a record (inserts a sysapproval_approver row). Requires WRITE_ENABLED=true

Recall/withdraw approval requests on a record by cancelling pending approver rows (state → cancelled/no_longer_required). Requires WRITE_ENABLED=true

Submit any record for approval by setting its approval field to "requested" (generic, not just change). Requires WRITE_ENABLED=true

List ATF test suites in the instance

Get details of a test suite including test count

Execute an ATF test suite (requires ATF_ENABLED=true)

List ATF test cases, optionally filtered by suite

Get details of a specific test case

Execute a single ATF test (requires ATF_ENABLED=true)

Get the results of a test suite run

List individual test results within a suite run

Get ATF Failure Insight data — metadata changes between last successful and failed run (role changes, field value changes)

One-call incident investigation. Returns the incident, similar recent incidents, the affected CI with its relationships, and related knowledge articles, so the assistant does not have to chain several queries. Read-only.

One-call change readiness check. Returns the change request, its conflict status, approval state, affected CIs, and other active changes that overlap the same CI. Read-only.

One-call service health snapshot. Returns a business service or CI, its open incidents, related CIs, and recent changes. Read-only.

Get a requested item (RITM) with its variables, by number or sys_id

Update the state/stage or fields of a requested item (sc_req_item). Requires WRITE_ENABLED=true

List catalog fulfillment tasks (SCTASK), optionally by request item, assignment group, or state

Close a catalog fulfillment task (sc_task) as complete. Requires WRITE_ENABLED=true

List catalog categories (sc_category), optionally filtered by catalog or title

Create a catalog category (sc_category). Requires WRITE_ENABLED=true

Create a user criteria record (user_criteria) for catalog entitlement/audience. Requires WRITE_ENABLED=true

Attach a user criteria to a catalog item as available-for (sc_cat_item_user_criteria_mtom). Requires WRITE_ENABLED=true

List available service catalog items

Search the service catalog for items matching a keyword

Get full details of a catalog item including its variables

Create a new service catalog item (requires WRITE_ENABLED=true)

Update an existing catalog item (requires WRITE_ENABLED=true)

Order a service catalog item (requires WRITE_ENABLED=true)

Create an approval rule that automatically generates approval requests when a record matches given conditions (requires WRITE_ENABLED=true). Uses the sysapproval_rule table.

List approvals pending for the currently configured user

List approval requests with optional filters

Approve a pending approval request (requires WRITE_ENABLED=true)

Reject a pending approval request (requires WRITE_ENABLED=true)

Get SLA breach status for a specific task or incident

List active SLA records with optional filters

[Write] Add a form variable to a service catalog item

[Write] Create a UI policy for a catalog item form

Create a new change request (requires WRITE_ENABLED=true)

Get full details of a change request by number (CHG...) or sys_id

Update fields on a change request (requires WRITE_ENABLED=true)

List change requests with optional filtering by state or query

Move a change request to "Requested" state for approval (requires WRITE_ENABLED=true)

Close a change request with close code and notes (requires WRITE_ENABLED=true)

[Write] Schedule a Change Advisory Board (CAB) meeting

Find duplicate CIs by matching on specified fields (in-memory grouping)

Find CIs with no relationships in cmdb_rel_ci

Find CIs not updated within a given number of days that are still operational

Act on duplicate, stale, or orphan CIs — merge, retire, or remove (requires CMDB_WRITE_ENABLED). Supports dry_run mode.

Query ServiceNow records with filtering, field selection, pagination, and sorting

Get the structure and field information for a ServiceNow table

List the fields that ServiceNow Data Policies make mandatory on a table (and when they apply). Call this before creating or updating a record so you can collect the required fields up front and avoid a "Data Policy Exception: the following fields are mandatory" error.

Retrieve complete details of a specific record by sys_id

Create a new record in any ServiceNow table (requires WRITE_ENABLED=true). Pass dry_run=true to preview the resolved payload without writing.

Update an existing record in any ServiceNow table (requires WRITE_ENABLED=true). Pass dry_run=true to preview a before→after field diff without writing.

Delete a record from any ServiceNow table (requires WRITE_ENABLED=true). Pass dry_run=true to preview the record that would be deleted without deleting it.

Lint-check a ServiceNow encoded query BEFORE running it: validates javascript: expressions against the safe function allowlist, length limits, and common mistakes (e.g. using = instead of ^, raw spaces). Returns { valid, issues, suggestions }.

Look up user details by email or username

Find assignment group details by name or sys_id

Search for configuration items (CIs) in the CMDB

Get complete information about a specific configuration item

Show parent and child relationships for a CI

List discovery schedules and their run status

List MID servers and verify they are healthy

Monitor critical infrastructure events

Get CMDB data quality metrics (completeness of server and network CI data)

View service dependencies and related CIs for impact analysis

Search ServiceNow using plain English

Update a record using natural language (requires WRITE_ENABLED=true)

List all configured ServiceNow instances (multi-instance / multi-customer support)

Switch the active ServiceNow instance for this session

Get the currently active ServiceNow instance name and URL

[Write] Create a relationship between two CMDB Configuration Items

Analyze the downstream impact of a Configuration Item change or outage

[Write] Trigger a ServiceNow Discovery scan for network/infrastructure

Create a new Customer Service case (requires WRITE_ENABLED=true)

Get full details of a CSM case by number (e.g. CS0001234) or sys_id

Update fields on an existing CSM case (requires WRITE_ENABLED=true)

List CSM cases with optional filters (account, contact, state, priority)

Close a CSM case with resolution details (requires WRITE_ENABLED=true)

Get details of a customer account including contacts and open cases count

List customer accounts with optional search filter

Get details of a customer contact (name, account, phone, email)

List contacts for an account or search across all contacts

Get SLA details and remaining time for a CSM case

List products and services available in the CSM catalog

List Decision Builder decision tables (sys_decision), optionally filtered by name or active status

Get a decision table with its inputs and answer rows, by name or sys_id

List the inputs of a decision table

List the answer/result rows of a decision table

Create a Decision Builder decision table (sys_decision). Requires WRITE_ENABLED=true

Add an input to a decision table (sys_decision_input). Requires WRITE_ENABLED=true

Publish a Decision Builder decision table — sets sys_decision.status to "published". Requires WRITE_ENABLED=true

Search for platform artifacts by name, type, or scope (business rules, scripts, widgets, etc.)

Validate an artifact for best practices, security issues, and performance concerns

Clone a platform artifact to a new name/scope. [Scripting]

Pre-validate an update set or app before deployment — check for conflicts and missing dependencies

Rollback a deployment by reverting an update set. [Write]

List deployment history — committed update sets and app installs over time

Create a solution package from selected update sets for distribution. [Write]

Execute a background script on the instance (server-side JavaScript). [Scripting]

Import CI data into CMDB via import set. [Write]

Analyse data quality for a table — completeness, duplicates, stale records

List DevOps pipeline configurations registered in ServiceNow

Get details of a specific DevOps pipeline

List recent application deployments tracked in ServiceNow

Get details and status of a specific deployment

Create a change request linked to a DevOps deployment for change governance. [Write]

Record a deployment event in ServiceNow for audit and velocity tracking. [Write]

Get deployment frequency, failure rate, and lead time metrics for a pipeline

Discover a ServiceNow table schema and register dynamic CRUD tools for it. After discovery, new tools become available: dynamic_query_<table>, dynamic_get_<table>, dynamic_create_<table>, dynamic_update_<table>, dynamic_delete_<table>. Schemas are cached for 30 minutes.

Search the official ServiceNow product documentation (servicenow.com/docs) — API references (GlideRecord, GlideSystem, GlideAjax…), admin & developer guides, encoded-query operators, release notes. Returns ranked results with title, breadcrumb, URL, snippet, and a ref to read the full page with fetch_servicenow_doc. Use this to ground answers in current ServiceNow docs rather than memory. Read-only; uses the public docs site, not your instance.

Fetch the full readable text of a specific ServiceNow documentation page. Pass either the ref returned by search_servicenow_docs (fastest, exact) or a servicenow.com/docs page URL. Use after search_servicenow_docs to read a result in full. Read-only; only ServiceNow docs are reachable.

List Flow Designer flows with optional filter by name, category, or active status

Get full details of a Flow Designer flow including its actions and trigger

Trigger a Flow Designer flow with optional input parameters (requires WRITE_ENABLED=true)

Get the status and details of a specific flow execution

List recent executions of a flow with status (completed, error, running)

List available subflows that can be reused across flows

Get full details of a subflow including its inputs, outputs, and actions

List Flow Designer action instances. Pass flow_id to scope to a single flow's steps (recommended); otherwise lists across the environment.

Get details of a Process Automation Designer playbook or process

List Process Automation Designer playbooks and processes

Create a new Flow Designer flow. [Write]

Create a new reusable subflow. [Write]

Create a custom Flow Designer action. [Scripting]

Publish (activate) a draft flow or subflow. [Write]

Update a flow or subflow's METADATA only (activate/deactivate, name, description, run-as). [Write] NOTE: this cannot safely insert or edit flow STEPS. Flow Designer executes a compiled snapshot, and writing action-instance rows over REST does not recompile the flow, which would desync/corrupt it. Edit steps in the Flow Designer UI.

Execute a flow in test mode with sample inputs. [Write]

Get detailed error logs for failed flow executions

GlideQuery-style fluent query builder. Supports select, where, aggregate (COUNT/AVG/SUM/MIN/MAX), orderBy, limit, and groupBy. Returns records or aggregate results. Example: { table: "incident", where: [["active","=",true],["priority","<",3]], select: ["number","short_description"], limit: 10 }

Execute multiple ServiceNow REST API operations in a single HTTP call. Reduces round-trips by 50-70%. Each operation specifies method, URL path, and optional body. Max 50 operations per batch.

Execute a server-side script on the ServiceNow instance (Background Script). Supports GlideRecord, GlideQuery, GlideAggregate, and all server-side APIs. Returns the script output. Use for complex queries that cannot be expressed via REST. REQUIRES WRITE_ENABLED=true.

Run now-sdk query <table> — a read-only Table REST API query executed via the ServiceNow SDK CLI against your authenticated instance (no browser). New in @servicenow/sdk 4.8. Ideal while authoring Fluent code: resolve sys_ids, inspect table schemas, check existing records, read choice values. Example: { table: "sys_user_role", query: "name=admin", fields: ["sys_id","name"], limit: 1 }

Report the installed @servicenow/sdk (now-sdk) version and whether it meets the version NowAIKit tracks features against (currently 4.10.1). Returns an upgrade hint when out of date.

Run npx @servicenow/sdk explain <topic> to get live SDK documentation on a topic — always current API signatures, not training-data guesses. Returns explanations of Fluent APIs, types, patterns, and best practices. Known topics include: GlideQuery, table API, scoped app, now.config.json, keys.ts, metadata, Record, Now.del, Now.attach, DataLookup, RestMessage, Alias, AliasTemplate, RetryPolicy, Playbook, Flow, Subflow, CustomAction, TryCatch, DoInParallel, FlowStages, AiAgent, AiAgentWorkflow, roleMap, NowAssistSkillConfig, UiPolicy, DataPolicy, Form, InstanceScan, ServicePortal, ImportSet, override, StateModel, cicd.

Initialize a new ServiceNow fluent/now-sdk project. Runs npx @servicenow/sdk init. REQUIRES FLUENT_ENABLED=true and WRITE_ENABLED=true.

Build a ServiceNow fluent/now-sdk project. Runs npx @servicenow/sdk build. REQUIRES FLUENT_ENABLED=true and WRITE_ENABLED=true.

Validate a ServiceNow fluent/now-sdk project. Runs npx @servicenow/sdk validate. REQUIRES FLUENT_ENABLED=true.

Run ServiceNow CI/CD operations via the SDK (now-sdk cicd, new in @servicenow/sdk 4.10). Drive scoped-app install/publish and ATF test-suite runs from a promotion pipeline, outside the local build/install flow. REQUIRES FLUENT_ENABLED=true and WRITE_ENABLED=true.

Create many records in one table in a single call, tracking every created sys_id and returning a rollback_token. With rollback_on_error=true, a mid-way failure deletes everything already created so the batch is all-or-nothing. Supports dry_run. Requires WRITE_ENABLED=true.

Delete a set of previously-created records, e.g. the rollback_token returned by bulk_create_records. Requires WRITE_ENABLED=true.

Compare two configured ServiceNow instances: record counts for a table (with optional query) and/or a specific system property value. Useful for dev→prod drift detection and governance.

List GRC issues/findings (sn_grc_issue), optionally by state or owner

Raise a GRC issue/finding (sn_grc_issue). Requires WRITE_ENABLED=true

Author a compliance control (sn_compliance_control). Requires WRITE_ENABLED=true

Create/attest a control test (sn_compliance_control_test). Requires WRITE_ENABLED=true

Create a new HR Service Delivery case (requires WRITE_ENABLED=true)

Get full details of an HR case by number (e.g. HRCS0001234) or sys_id

Update fields on an existing HR case (requires WRITE_ENABLED=true)

List HR cases with optional filters (status, subject person, service)

Close an HR case with resolution notes (requires WRITE_ENABLED=true)

List available HR services (Onboarding, Offboarding, Benefits, Payroll, etc.)

Get details of a specific HR service including its tasks and SLAs

Get the HR profile for a user (employment details, department, manager)

Update HR profile fields for a user (requires WRITE_ENABLED=true)

List HR tasks associated with an HR case

Create a task within an HR case (requires WRITE_ENABLED=true)

Get the full activity log and journal entries for an HR case

Create an employee onboarding case with all standard tasks. [Write]

Create an employee offboarding case with exit tasks. [Write]

Get HR lifecycle events for an employee (promotions, transfers, leaves)

List available HR document templates (offer letters, contracts, policies)

List every configuration artifact on a table — business rules, client scripts, UI policies, ACLs, UI actions, data policies, and dictionary fields — with per-type counts. Use it to see what depends on a table before changing or removing it. This is config/metadata impact, not CMDB CI impact. Each lane returns {count, records} or {error} if that table/plugin is unavailable.

Find where a table field is used — its dictionary entry plus any scripts (business rules, script includes, client scripts, UI actions, widgets) that mention the field name. Use it before renaming or removing a field. Script matches are substring (LIKE) hits, so expect false positives (comments, similarly-named symbols) and misses for dynamically-built references; treat results as candidates to review, not a definitive list.

Find what references a Script Include or named artifact — scans script-bearing config tables for textual use of the name. Use it before renaming or deleting a Script Include, Script Action, etc. Matches are substring (LIKE) hits, so treat them as candidates to review (false positives from comments/similar names; misses for dynamic references).

List the update sets that contain changes to an artifact (by name), so you know what is in-flight or already captured for promotion before you touch it.

Find scripts that read a system property (sys_properties) by name, plus the property record itself. Use it before changing or removing a property. Matches are substring (LIKE) hits — candidates to review, not definitive.

Create a new incident record (requires WRITE_ENABLED=true)

Get full details of an incident by number (e.g. INC0012345) or sys_id

Update fields on an existing incident (requires WRITE_ENABLED=true)

Resolve an incident with resolution code and notes (requires WRITE_ENABLED=true)

Close a resolved incident (requires WRITE_ENABLED=true)

Add an internal work note to any ITSM record (requires WRITE_ENABLED=true)

Add a customer-visible comment to any ITSM record (requires WRITE_ENABLED=true)

List outbound REST Message configurations (integrations with external APIs)

Get full configuration of an outbound REST Message including its endpoints

List HTTP methods (functions) defined within a REST Message

Create a new outbound REST Message definition (requires WRITE_ENABLED=true)

List Transform Maps used for importing data into ServiceNow tables

Get details of a Transform Map including its field mappings

Execute a Transform Map on an Import Set to load data (requires WRITE_ENABLED=true)

List field-level mappings within a Transform Map

List Import Sets with optional filter by state or staging table

Get details of a specific Import Set including row count and transform status

Insert a row into an Import Set staging table for later transformation (requires WRITE_ENABLED=true)

List Import Set data source definitions (file/JDBC/REST loaders)

List registered event definitions in the ServiceNow event registry

Get details of a specific registered event definition

Register a new custom event in the event registry (requires SCRIPTING_ENABLED=true)

Fire a custom ServiceNow event for a specific record (requires WRITE_ENABLED=true)

List recent event log entries (fired events and their processing status)

List OAuth application registry entries (client applications that can authenticate)

List connection and credential aliases used by integrations

List IT assets with optional filtering by state, class, or assigned user

Get full details of an IT asset including financial and lifecycle data

Create a new IT asset record. [Write]

Update an IT asset record. [Write]

Retire an IT asset (mark as disposed/retired). [Write]

List software license records with compliance status

Get license compliance summary — purchased vs. installed vs. in use counts

List asset maintenance and support contracts

Track asset lifecycle events and stage transitions

Analyze software license usage and recommend optimizations

List all knowledge bases available in the instance

Search knowledge base articles by keyword

Get the full content of a knowledge article by number (KB...) or sys_id

Create a new knowledge article (requires WRITE_ENABLED=true)

Update a knowledge article (requires WRITE_ENABLED=true)

Publish a draft knowledge article (requires WRITE_ENABLED=true)

[Write] Retire a knowledge article (mark as outdated)

Local sync: list the artifact types (tables) that support pull/push to local files and which fields sync for each.

Local sync: fetch an artifact's editable fields (e.g. a Service Portal widget's template/css/script) for local editing. Returns the content inline; when NOWAIKIT_SYNC_DIR is set it also writes one file per field and returns the paths. This is config/pro-code editing of a single artifact, not an update-set export.

Local sync: write edited fields back to an artifact (requires WRITE_ENABLED=true). Pass fields inline as {field:value}; if omitted and NOWAIKIT_SYNC_DIR is set, reads them from the pulled files on disk. Overwrites the listed fields with NO merge — run sync_status first, and pass expected_updated_on to abort if the instance changed since you pulled.

Local sync: compare an artifact's current instance content against your local/edited content field-by-field. Each field reports unchanged | changed | not_local (no local copy to compare). Also returns sys_updated_on to feed into push_artifact's conflict check.

Predict the risk level of a change request using historical ML analysis

Run anomaly detection on operational metrics (alert volume, incident trends, etc.)

Forecast incident volume for the next N days based on historical trends

Trigger training of the incident classification ML solution. [Write]

Trigger training of the change risk prediction ML model. [Write]

Trigger training of an anomaly detection model for a specific table/field. [Write]

Get accuracy, training status, and metrics for a trained ML solution

Get training run history and accuracy trends for an ML solution over time

Analyse Virtual Agent NLU performance — conversation completion rates and fallback metrics

Identify process bottlenecks using analysis of task durations and reassignment patterns

Find similar past incidents using keyword-based matching. Provide either an incident sys_id (to find similar incidents) or a short_description (for free-text matching). Returns resolved incidents ranked by keyword match count.

Auto-categorize a record based on its description by analysing resolved records of the same table. Queries the last 500 resolved records, groups by category, and matches input keywords to suggest a category.

List ServiceNow mobile app configurations

Get details of a specific mobile app configuration

Create a new mobile app configuration. [Write]

List mobile applets (mini-apps within the mobile experience)

Create a mobile applet in a mobile app. [Write]

List mobile layout configurations

Create a mobile layout for a specific view. [Write]

Configure which tables/records are available offline in mobile. [Write]

Send a push notification to mobile app users. [Write]

Get mobile app usage analytics — sessions, active users, popular applets

List email notification definitions (sysevent_email_action)

Get full details of an email notification definition including template and conditions

Create a new email notification definition (requires WRITE_ENABLED=true)

Update an existing email notification (requires WRITE_ENABLED=true)

List outbound email log entries to track sent/failed emails

Get full details of an email log entry including body and headers

List attachments associated with a specific record

Get metadata (name, type, size) of a specific attachment by its sys_id

Read an existing ServiceNow attachment and return its text content, server-side. Works for text formats (txt, csv, json, xml, html, md, log). Binary formats (PDF, DOCX, images) return metadata plus a note. Use this to summarise or draft from a file already in ServiceNow.

Copy an existing ServiceNow attachment onto another record, entirely server-side (requires WRITE_ENABLED=true). The file bytes never pass through this tool call. Ideal for "attach the same document from this record onto that KB / incident".

Delete an attachment from a record (requires WRITE_ENABLED=true)

Attach a file to a ServiceNow record (requires WRITE_ENABLED=true). Provide EITHER source_url (recommended) OR content_base64. source_url has the server fetch the file directly, so large files never pass through this tool call; content_base64 is only reliable for small files (a few hundred KB) and is rejected above ~4MB.

List email notification templates used by notifications

List user subscriptions to notifications (who has opted in/out)

[Write] Send emergency broadcast notification to users or groups

[Write] Schedule a notification for future delivery

Create a Now Assist skill definition (requires NOW_ASSIST_ENABLED + WRITE_ENABLED)

List Now Assist skill definitions (requires NOW_ASSIST_ENABLED)

Get a single Now Assist skill definition by sys_id (requires NOW_ASSIST_ENABLED)

Invoke a Now Assist skill with test input to verify behavior (requires NOW_ASSIST_ENABLED)

Ask a natural language question and get structured ServiceNow data (ServiceNow NLQ API)

Semantic AI-powered search across KB, catalog, incidents (ServiceNow AI Search)

Suggest category, assignment group, and priority for an incident by analysing similar resolved incidents (Table API). Predictive Intelligence has no public REST prediction endpoint; for model-based scoring run PI on-record and read the predicted field.

List Virtual Agent topics available in the instance (sys_cs_topic)

List the Virtual Agent topics (sys_cs_topic) that back a Microsoft Copilot integration. Copilot topic mapping itself is configured in Copilot Studio on the Microsoft side, not exposed via ServiceNow REST.

List available Predictive Intelligence solutions (classification/similarity models)

Find who is on call for a group right now. Returns the current roster members for the group's rotations

List on-call rotations (cmn_rota), optionally filtered by group or name

Create an on-call rotation (cmn_rota) for a group. Requires WRITE_ENABLED=true

Add a member to an on-call roster (cmn_rota_member). Requires WRITE_ENABLED=true

Create an on-call coverage override for a date range (cmn_rota_override). Requires WRITE_ENABLED=true

Create a playbook definition with ordered steps that chain tool calls (requires NOW_ASSIST_ENABLED + WRITE_ENABLED)

Execute a playbook step by step, passing results forward through context (requires NOW_ASSIST_ENABLED). Supports dry_run.

List stored playbook definitions from sys_hub_action_type_definition

List Performance Analytics (PA) indicators (KPIs) available in the instance

Get details of a specific Performance Analytics indicator including its formula

Get current scorecard data for a PA indicator — returns current value, target, trend direction

Get historical time-series data for a PA indicator to identify trends

List PA breakdowns (dimensions) available for segmenting indicator data

List Performance Analytics dashboards

Get details of a PA dashboard including its widgets/tabs

List homepage dashboards (CMS content pages used as homepages)

List Performance Analytics data collection jobs and their schedules

Get details of a Performance Analytics collection job

Create a new Performance Analytics dashboard (requires WRITE_ENABLED=true)

Update an existing PA dashboard (requires WRITE_ENABLED=true)

Create a Performance Analytics (PA) indicator / KPI on pa_indicators (requires WRITE_ENABLED=true). Define the source facts table, aggregation and conditions; collect data via a PA job afterward.

Create a Performance Analytics (PA) breakdown on pa_breakdowns (requires WRITE_ENABLED=true). Breakdowns slice an indicator by a dimension (e.g. by Assignment group or Category).

Analyze data quality and field completeness for a ServiceNow table — returns percentage of non-empty values per field

Get total record count for a ServiceNow table with optional filters

Compare record counts across multiple ServiceNow tables or time periods — useful for capacity planning

List Instance Scan suites (scan_suite) available to run

List Instance Scan findings (scan_finding) — best-practice violations, optionally by check or suite result

Inspect the ECC queue (ecc_queue) — MID server probes/sensors, by state, agent, or topic

Re-queue an ECC probe/sensor by setting its state back to ready (ecc_queue). Requires WRITE_ENABLED=true

Execute a fix script (sys_script_fix) by name or sys_id on the server. Requires WRITE_ENABLED=true and SCRIPTING_ENABLED=true

List all Service Portal configurations available in the instance

Create a new Service Portal configuration (requires WRITE_ENABLED=true)

Create a new page inside a Service Portal (requires WRITE_ENABLED=true)

Get full configuration details of a Service Portal by sys_id or URL suffix

List pages that belong to a Service Portal

Get details of a specific Service Portal page including its layout

List Service Portal widgets with optional search by name or category

Get full source code (HTML, CSS, client/server scripts) of a Service Portal widget

Create a new Service Portal widget with template, CSS, and scripts (requires WRITE_ENABLED=true)

Update an existing Service Portal widget's source code (requires WRITE_ENABLED=true)

List instances of a specific widget placed on portal pages

List Next Experience (UI Builder) applications

Get configuration details of a Next Experience application

List pages within a Next Experience (UI Builder) application

List Service Portal themes (color palettes, CSS variables)

Get full details of a Service Portal theme including CSS variables

Create a new problem record (requires WRITE_ENABLED=true)

Get full details of a problem by number (PRB...) or sys_id

Update fields on an existing problem (requires WRITE_ENABLED=true)

Resolve a problem with root cause and resolution notes (requires WRITE_ENABLED=true)

List saved reports in the instance (latest release: /api/now/reporting)

Get the definition and metadata of a saved report

Run a grouped aggregate (COUNT, SUM, AVG) query on any table (latest release: /api/now/stats/{table})

Get time-bucketed trend data for a table (useful for monthly/weekly trend charts)

Read Performance Analytics scorecard/indicator data (requires PA plugin; GET /api/now/pa/scorecards). Pass an indicator sys_id, or a PA widget sys_id to resolve its indicator.

Export raw table data as structured JSON for use in external reports

Retrieve system log entries for debugging or auditing. Set app_scope=true to read the scoped-application log (syslog_app_scope), where scoped gs.info()/gs.log() output lands, instead of the global syslog.

List scheduled jobs and their run schedules

Get full details of a scheduled job by sys_id or name

Create a new scheduled script execution job (requires WRITE_ENABLED=true)

Update a scheduled job (requires WRITE_ENABLED=true)

Immediately execute a scheduled job on-demand (requires WRITE_ENABLED=true)

Create a new saved report on any table (requires WRITE_ENABLED=true)

Update an existing saved report definition (requires WRITE_ENABLED=true)

List recent run history for scheduled jobs (success/failure log)

[Write] Schedule a report for recurring email delivery

[Write] Create a Key Performance Indicator from ServiceNow data

Generate a branded PDF or PPTX report from capability analysis results. Call this after completing a scan, review, or audit to create a management-ready document with charts, tables, and ServiceNow links. Supports single capability (content) or multiple capabilities (sections) in one combined report.

List business rules (requires SCRIPTING_ENABLED=true)

Get full details and script body of a business rule (requires SCRIPTING_ENABLED=true)

Create a new business rule (requires SCRIPTING_ENABLED=true). ServiceNow supports ES2021 async/await in scripts.

Update a business rule (requires SCRIPTING_ENABLED=true)

List script includes (requires SCRIPTING_ENABLED=true)

Get full script body of a script include (requires SCRIPTING_ENABLED=true)

Create a new script include (requires SCRIPTING_ENABLED=true)

Update a script include (requires SCRIPTING_ENABLED=true)

List client scripts (requires SCRIPTING_ENABLED=true)

Get full details and script body of a client script (requires SCRIPTING_ENABLED=true)

List update sets (changesets) (requires SCRIPTING_ENABLED=true)

Get details of an update set (requires SCRIPTING_ENABLED=true)

Commit an update set (requires SCRIPTING_ENABLED=true)

Publish/export an update set to XML for deployment (requires SCRIPTING_ENABLED=true)

Create a new client script (onLoad, onChange, onSubmit, onCellEdit) (requires SCRIPTING_ENABLED=true)

Update an existing client script (requires SCRIPTING_ENABLED=true)

List UI Policies for a table (field visibility, mandatory, read-only rules) (requires SCRIPTING_ENABLED=true)

Get full details and conditions of a UI Policy (requires SCRIPTING_ENABLED=true)

Create a new UI Policy to control field behavior dynamically (requires SCRIPTING_ENABLED=true)

List UI Actions (buttons, context menus, related links) for a table (requires SCRIPTING_ENABLED=true)

Get full details and script of a UI Action (requires SCRIPTING_ENABLED=true)

Create a new UI Action (button or link) on a form (requires SCRIPTING_ENABLED=true)

Update an existing UI Action (requires SCRIPTING_ENABLED=true)

List Access Control rules (ACLs) — who can read/write/create/delete records (requires SCRIPTING_ENABLED=true)

Get full details of an ACL rule including its script and role requirements (requires SCRIPTING_ENABLED=true)

Create a new ACL rule to control access to a table or field (requires SCRIPTING_ENABLED=true)

Update an existing ACL rule (requires SCRIPTING_ENABLED=true)

Create a Security Operations incident (requires WRITE_ENABLED=true)

Get full details of a security incident by number or sys_id

Update a security incident record (requires WRITE_ENABLED=true)

List security incidents with filters (severity, state, category)

List vulnerability entries from the Vulnerability Response module

Get details of a specific vulnerability entry including CVSS score and affected CIs

Update a vulnerability entry (state, risk acceptance notes, remediation date) (requires WRITE_ENABLED=true)

List GRC (Governance, Risk, Compliance) risk entries

Get details of a GRC risk including impact, likelihood, and controls

List GRC controls with optional filter by risk or policy

Query threat intelligence data — IOCs, threat actors, and campaigns

List available security response playbooks

Execute a security response playbook against an incident. [Write]

Get security posture dashboard — open incidents by severity, vulnerability counts, mean time to resolve

Trigger a vulnerability scan for specified CIs or groups. [Write]

Create a new GRC risk entry. [Write]

List GRC compliance policies and their current status

Get compliance assessment results for a policy or control

List audit results and findings

List discovered application services (cmdb_ci_service_auto), optionally by name or operational status. Parity with ServiceNow get_all_application_service_names

Reverse lookup: which application services contain a given CI/server (svc_ci_assoc). Parity with ServiceNow get_all_application_services_for_a_server

Find operational CIs that have relationships but belong to no application service (mapping gaps). Parity with ServiceNow get_unmapped_topology

Suggest the correct CMDB CI class for a keyword before creating a CI (cmdb_class_info). Parity with ServiceNow Get_SimilarCI_Classes

Create a business service (cmdb_ci_service). Requires WRITE_ENABLED=true

Create a service offering under a business service (service_offering). Requires WRITE_ENABLED=true

List service offerings (service_offering), optionally by parent business service

List SLA/OLA definitions (contract_sla), optionally filtered by name, table, or active status

Create an SLA/OLA definition (contract_sla). Requires WRITE_ENABLED=true

Update an SLA/OLA definition (contract_sla). Requires WRITE_ENABLED=true

Get live SLA instances (task_sla) for a task — percent complete, breach status, stage, planned end

List SLA instances that have breached or are at risk within a window (task_sla)

List the tasks on a CSM case (sn_customerservice_task). Parity with ServiceNow CSM "Get Case Tasks"

Advance an HR case to its next state/stage (sn_hr_core_case). Parity with ServiceNow HRSD "HR Case Advance". Requires WRITE_ENABLED=true

Search HR-scoped knowledge articles (kb_knowledge in HR knowledge bases). Parity with ServiceNow HRSD "HR Knowledge Search"

Health check: confirm the instance is reachable and the configured credentials resolve to a valid user. Parity with ServiceNow MCP "Health Check"

Summarize a record (incident/case/etc.) using the Now Assist summarization skill when available, otherwise return the assembled record + activity for the caller to summarize. Parity with ServiceNow Quickstart incident/case summarization

Assess customer sentiment on a CSM case via the Now Assist sentiment skill when available, else return the case + customer comments for sentiment analysis. Parity with ServiceNow CSM "Sentiment Analysis"

Draft an agent reply for a CSM case activity stream via the Now Assist activity-response skill when available, else return the case context to draft from. Parity with ServiceNow CSM "Activity Response"

Generate CSM resolution notes via the Now Assist resolution-notes skill when available, else return the case + work notes to summarize. Parity with ServiceNow CSM "Generate Resolution Notes"

Check an employee's eligibility for an HR service/policy via the Policy Based HR Case Evaluator skill when available, else return the employee + service context. Parity with ServiceNow HRSD "HR Eligibility Check"

List Strategic Portfolio Management portfolios (pm_portfolio). SPM is the evolution of PPM.

Get a portfolio (pm_portfolio) by sys_id, with the projects linked to it.

List SPM programs (pm_program).

List SPM demands (dmn_demand) — the intake pipeline that feeds projects.

Create an SPM demand (dmn_demand). Requires WRITE_ENABLED=true.

List SPM goals (sn_gf_goal) — the strategic goals portfolios and programs align to.

List project tasks (pm_project_task), optionally scoped to a parent project.

Create a survey/assessment definition (asmt_metric_type). Requires WRITE_ENABLED=true

Issue a survey/assessment instance to a user (asmt_assessment_instance). Requires WRITE_ENABLED=true

Get responses/scores for a survey instance or definition (asmt_assessment_instance_question)

List survey/assessment instances (asmt_assessment_instance) by state or user

Get a ServiceNow system property value and metadata by name

Create or update a ServiceNow system property value. [Write]

List system properties with optional filtering

Delete a system property by name. [Write]

Search system properties by name, value, or description

Retrieve multiple system property values in a single call

Create or update multiple system properties in a single operation. [Write]

Export system properties matching a query to a JSON object (useful for environment snapshots)

Import (create or update) system properties from a JSON object. [Write]

Validate a property value against its declared type constraints without saving

List all unique property categories with their record counts

Get audit history of changes to a system property

Get details of any task record by number or sys_id

Update fields on a task record (requires WRITE_ENABLED=true)

List tasks assigned to the currently configured user

Mark a task as complete (requires WRITE_ENABLED=true)

Get the currently active Update Set for the session

List Update Sets by state (in progress, complete, ignore)

Create a new Update Set and optionally switch to it. [Scripting]

Switch the active Update Set context to a specified Update Set. [Scripting]

Mark an Update Set as complete (ready for migration). [Scripting]

Preview all changes contained in an Update Set

Get the XML export payload for an Update Set (as used in migration). [Scripting]

Ensure an active Update Set exists; create one automatically if none is in progress. [Scripting]

List users with optional search filter

Create a new user account (requires WRITE_ENABLED=true)

Update a user account (requires WRITE_ENABLED=true)

List groups with optional search filter

Create a new assignment group (requires WRITE_ENABLED=true)

Update a group (requires WRITE_ENABLED=true)

Add a user to a group (requires WRITE_ENABLED=true)

Remove a user from a group (requires WRITE_ENABLED=true)

Create a new Virtual Agent conversation topic. [Write]

Update a Virtual Agent topic properties. [Write]

Get Virtual Agent topic details including intent and trigger phrases

List all Virtual Agent topics with category and status details

Get conversation history for a Virtual Agent session

List recent Virtual Agent conversations

List Virtual Agent topic categories

Build a real-time chart of ServiceNow records grouped by a field (e.g. incidents by priority, cases by state). Returns chart-ready data, a Teams Adaptive Card (Chart.*) to drop into a Copilot Studio "Send an adaptive card" step, a markdown table, and a summary. Read-only.

Server-side aggregate REPORT grouped by a field, in ONE query with no 1000-row truncation. Returns per-group record count PLUS averages/sums/mins/maxes of numeric or duration fields — the right tool for a periodic summary like "incident volume by category with average resolution time". Do NOT list raw records for this; use this. For task tables (incident, problem, change_request, cases, etc.) it INCLUDES average resolution time automatically even if avg_fields is omitted. Duration fields come back pre-formatted (e.g. "21 14:03:10"). Returns a stats table (markdown), the rows, a count chart Adaptive Card, and a summary. Read-only.

Build a real-time trend line of ServiceNow record counts over time (e.g. incidents opened per day). Returns chart-ready series, a Teams Adaptive Card line chart, a markdown table, and a summary. Read-only.

List UI Builder pages and their route configurations

Get details of a specific UI Builder page including layout and child elements

Create a new UI Builder page with route registration. [Write]

Update an existing UI Builder page. [Write]

Delete a UI Builder page. [Write]

List available UI Builder components (macroponents) in the instance

Create a custom UI Builder component (macroponent). [Scripting]

Update a UI Builder component. [Scripting]

List UI Builder data brokers (data sources for pages)

Create a UI Builder data broker to feed data to a page. [Scripting]

List all configurable agent workspaces

Get details of a configurable agent workspace including tabs and lists

Create a new configurable agent workspace. [Write]

Add or update a list view in an agent workspace. [Write]

Register a new route (URL path) in a UX app. [Write]

Create a new UX Experience (app shell) configuration. [Write]