
โ labsco summary โ our analysis, not the vendor's
What it is โ An MCP server that exposes Vitally customer-success data (accounts, users, health scores) to AI assistants via the Vitally API.
What you get โ
- Search accounts by name/externalId and users by email/external ID โ
search_accounts,find_account_by_name,search_users - Query account health scores, conversations, and tasks; create notes on accounts
- A
search_toolsdiscovery helper, plus a demo mode with mock data when no key is set
Requirements โ a Vitally API key and subdomain (VITALLY_API_SUBDOMAIN, VITALLY_API_KEY, VITALLY_DATA_CENTER) from Settings > Integrations > REST API; Node.js (npm install, npm run build). Without a key it runs on mock data.
Cost snapshot โ free and MIT-licensed; it uses your existing Vitally account (no separate service fee).
Setup effort โ Self-host: install, add .env, build, then wire into Claude Desktop.
Our take โ A handy read/write bridge to Vitally for CS teams. The caveat: real data needs a Vitally API key โ otherwise you're only seeing the built-in demo mock data.
Source: the project README โ summarized 2026-07-08.
โ readme from github โ mirrored (latest on GitHub โ)
Vitally MCP Server
An MCP (Model Context Protocol) server that provides access to Vitally customer data via the Vitally API.
Containerized
If you need a containerized version, check out github.com/fiscaltec/vitally-mcp
Features
- List customer accounts as resources
- Read account details
- Search for users by email or external ID
- Find accounts by name
- Query account health scores
- View account conversations and tasks
- Create notes for accounts
- Search through available tools
- Demo mode with mock data when no API key is provided
Getting your Vitally API Key
- Navigate to your Vitally account
- Go to Settings (โ๏ธ) > Integrations > REST API
- Toggle the switch to enable the integration
- Copy the API Key
Available Tools
Tool Discovery
search_tools- Search for available tools by keyword
Account Management
search_accounts- Search for accounts using multiple criteria (name, externalId)find_account_by_name- Find accounts by their name (partial matching supported)refresh_accounts- Refresh the cached list of accountsget_account_health- Get health scores for a specific account
User Management
search_users- Search for users by email, external ID, or email subdomain
Communication & Tasks
get_account_conversations- Get recent conversations for an accountget_account_tasks- Get tasks for an account (can filter by status)create_account_note- Create a new note for an account
Example Questions to Ask
When connected to an MCP client like Claude, you can ask questions such as:
- "List all our customers"
- "Find accounts with 'Acme' in their name"
- "What's the health score for account X?"
- "Find user with email example@company.com"
- "Show me details about customer Y"
- "Get recent conversations for account Z"
- "What tasks are open for account A?"
- "Add a note to account B about our recent call"
- "What tools can I use for account management?"
{
"mcpServers": {
"vitally-api": {
"command": "node",
"args": ["--experimental-modules", "--experimental-specifier-resolution=node", "/Users/johnjung/nylas/vitally/vitally/build/index.js"]
}
}
}Setup
-
Install dependencies:
npm install -
Create a
.envfile in the root directory with the following:# Vitally API Configuration VITALLY_API_SUBDOMAIN=nylas # Your Vitally subdomain VITALLY_API_KEY=your_api_key_here # Your Vitally API key VITALLY_DATA_CENTER=US # or EU depending on your data center -
Build the project:
npm run build
Note: If you don't have a Vitally API key yet, the server will run in demo mode with mock data.
Usage
There are two ways to use this MCP server:
Using the MCP Inspector
Run the MCP Inspector to test and debug the server:
npm run inspectorThis will open the MCP Inspector interface where you can interact with your server.
Connect to Claude Desktop
-
First, find your Claude Desktop configuration file:
- On macOS:
~/Library/Application Support/Claude/claude_desktop_config.json - On Windows:
%APPDATA%\Claude\claude_desktop_config.json
- On macOS:
-
Edit the config file to add the Vitally MCP server:
{ "mcpServers": { "vitally-api": { "command": "node", "args": ["--experimental-modules", "--experimental-specifier-resolution=node", "/Users/johnjung/nylas/vitally/vitally/build/index.js"] } } } -
Restart Claude Desktop and you'll be able to use the Vitally MCP server.
Troubleshooting
- If you encounter JSON parsing errors, ensure you've removed all console.log statements from the code
- Make sure your
.envfile contains the correct API credentials - Check that you've built the project (
npm run build) after making changes - Verify the path in claude_desktop_config.json is absolute and correct for your system
- If you don't have a valid API key, the server will run in demo mode with mock data
Licensed under MITโ you can use, modify, and redistribute it under that license's terms.
View the full license file on GitHub โ