Every objection your customers raise is already recorded and nobody listens back, because scrubbing calls is unbearable. Keyword search across transcripts turns that archive into something answerable — what did people ask about pricing last month, which objection precedes a lost deal. The receptionist configuration sits in the same connection, and that one greets every caller: an agent editing hours or transfer rules changes what strangers experience of your business. Read the configuration before you change it.
Allo is a team phone system. The endpoint covers the conversation record, the outbound dialer and the AI receptionist that answers when nobody does.
- Conversations — list by contact, search calls and SMS by keyword, type, direction, tags and date, read one in full including its transcript, or fetch a batch
- Actions — send an SMS from one of your numbers, mark conversations read or archived, add and remove call tags
- Analytics — team KPIs with talk time and answer rate, plus outbound metrics including the dial funnel and leaderboard
- Power Dialer — read the queue with per-entry call state, and append numbers to it
- AI receptionist — read a line's whole configuration, and update business details, voice, hours, transfer rules and capabilities
An API key in an Authorization header for coding clients, or their OAuth connector for the web and desktop apps. Access is included in every plan at no extra cost — an active workspace is all that is required.
Paste a URL, then authorize — add the endpoint to your client, then approve the OAuth consent screen