Help Scout

What it is

An MCP server for Help Scout that keeps its advertised surface small: three tools handle discovery, schema loading and execution, and every supported read operation is reached through them rather than crowding the client's tool list.

What you get

• search_help_scout to find the right operation by intent, describe_help_scout to load its schema, and read_help_scout to run it — 55 read operations across the Mailbox and Docs APIs
• Conversations: searchConversations by keyword, date, status, tag, email domain or ticket number, plus getConversation, getConversationSummary and getThreads for the full history
• Customers and organizations: listCustomers, searchCustomersByEmail, getCustomer, getCustomerContacts, listOrganizations, getOrganizationMembers, getOrganizationConversations
• Docs knowledge base: searchDocsArticles and getDocsArticle, through the separate Docs API
• Reports and metadata across conversations, channels, productivity, happiness, users, teams and routing
• An optional fourth tool for writes — drafts, internal notes, tags, status, assignment and snooze — that only appears when an operator enables it

Requirements

A Help Scout private app, giving you HELPSCOUT_APP_ID and HELPSCOUT_APP_SECRET — OAuth2 client credentials only, personal access tokens are not supported. Knowledge base tools additionally need HELPSCOUT_DOCS_API_KEY. Install the bundle for Claude Desktop with no Node required, or run the npm package with npx. HELPSCOUT_DEFAULT_INBOX_ID scopes searches to one inbox, and REDACT_MESSAGE_CONTENT replaces message bodies with placeholders.

Setup effort

One command plus credentials — npx help-scout-mcp-server@2.1.0, then supply credentials

Tools you get

4 tools named in the project's documentation.

Requires

• npx on PATH
• HELPSCOUT_APP_ID in your environment
• HELPSCOUT_APP_SECRET in your environment