Summary
Two paths into the same instance: exact and conversational.
The natural-language tools save you from remembering table names and sys_ids, while the query and record tools stay available for when you know exactly what you want. update_script is the one to think about before granting: it writes server-side code, not just records.
What it is
An MCP server for ServiceNow. It creates and updates incidents, searches and queries records, posts comments and work notes, and updates ServiceNow script files, with a natural-language path over the same operations.
What you get
- Incidents created and updated (create_incident, update_incident)
- Records searched by text, queried, or fetched one at a time by sys_id (search_records, perform_query, get_record)
- Search and update expressed in plain language, such as finding all incidents about a system or updating one by number (natural_language_search, natural_language_update)
- Comments split the way ServiceNow splits them: customer-visible comments and internal work notes (add_comment, add_work_notes)
- Script includes, business rules and other script files updated (update_script)
- Resources addressable as servicenow://incidents, servicenow://users, servicenow://knowledge and servicenow://schema/{table}
Requirements
Your ServiceNow instance URL, and a username and password for it, given as environment variables or as command-line flags.
Setup effort
One command plus a key — pip install mcp-server-servicenow, then supply credentials