Everything except adding a comment is read-only — it cannot create, delete or otherwise modify tickets — and a comment it does post is attributed to the token's owner. Calls run under your personal token, so the assistant sees what you see and nothing past it.
A server for Jitbit Helpdesk that lets an assistant search tickets and knowledge base articles, read a full ticket thread, and post a reply. It works against both the hosted product and a self-hosted installation.
- Ticket search by keyword or phrase across subjects and bodies
- Ticket lists filtered by mode — unanswered, unclosed, unassigned, handled by you — and by status, with pagination
- One ticket with its whole conversation: subject, body, status, priority, category, tags and every comment
- Knowledge base search across article subjects, bodies and tags, returning only articles you are allowed to see
- A single article with its full text, category, tags and dates
- A reply posted to a ticket, either visible to the customer or as an internal note for technicians only
- Two ways in: the endpoint built into Jitbit over Streamable HTTP, or the npm package for clients that only speak stdio
An API token from your Jitbit user profile, and your instance URL. The built-in endpoint needs no install and reaches on-premise installations from v11.21 onward; the local package takes JITBIT_URL and JITBIT_TOKEN.
One command plus a key — claude mcp add --transport http jitbit-helpdesk https://yourcompany.jitbit.com/api/mcp --header "Authorization: Bearer your-api-token", then supply credentials