Summary
Triage and answer support tickets without opening the helpdesk.
The whole agent loop is here — find the ticket, read the thread, reply or leave a note, then set priority, state, tags and owner — so a morning triage pass happens in one conversation instead of thirty clicks.
What it is
A remote server for the Ticketdesk AI helpdesk that opens the ticket queue, the full conversation on any ticket, and the actions an agent takes on one.
What you get
- The ticket list, filtered by state, priority, assigned agent or tags
- One ticket in full, with its activity history
- Replies sent to the customer, and internal notes that stay internal
- Assignment to an agent, and moving a ticket to a different inbox
- Priority, state and tags set from the conversation
- New tickets raised with subject, requester details, priority and tags
Requirements
A Ticketdesk AI account and an API key generated from Settings > API Keys, plus Node.js 18 or later. The key travels in the endpoint URL, so treat the connector config as a secret.
Setup effort
One command plus a key — npx -y mcp-remote https://api.ticketdesk.ai/mcp?apikey=[YOUR_API_KEY], then supply credentials