- 01
/plugin marketplace add anthropics/knowledge-work-plugins - 02
/plugin install zoom-plugin@knowledge-work-plugins
A reference your assistant reads when you build Zoom Contact Center into a native Android app: customer chat, video, Zoom Virtual Agent and scheduled callbacks, plus campaigns and rejoining a session. It gives the rules that matter, such as starting the SDK when the app starts and releasing its services on exit. A five-minute checklist covers the usual failures, like a chat or video screen that won't open.
WHEN TO USE
USE FOR
- Add a support chat or video channel to an Android app.
- Offer scheduled callbacks or a campaign from inside the app.
- Let a customer rejoin a video session from a link.
- Work out why the chat or video screen does not open.
This is a saved copy of the skill's SKILL.md instructions. It may differ from the upstream file or the version you install.
Zoom Contact Center SDK - Android
Quick Links
SDK Surface Summary
- SDK manager:
ZoomCCInterface - Channel services:
getZoomCCChatService()getZoomCCVideoService()getZoomCCZVAService()getZoomCCScheduledCallbackService()- Campaign support via web campaign service and campaign metadata.
Hard Guardrails
- Initialize SDK in
Application.onCreate. - Use
ZoomCCItemto define channel + identifiers. - Use
entryIdfor chat/video/ZVA. - Use
apiKeyfor scheduled callback and campaign mode. - Release services on teardown.
Common Chains
- Contact Center app and engagement context: ../../zoom-apps-sdk/SKILL.md
- Contact Center API automation: ../../rest-api/SKILL.md
Operations
- RUNBOOK.md - 5-minute preflight and debugging checklist.
Account or credentials required
2 FOR YOUAll items below are required.
- 01Install with Zoom's plugin, not on its own
Install it as part of the Zoom plugin in Anthropic's Knowledge Work Plugins marketplace, not as a single copied folder. It sends your assistant to the plugin's Zoom Apps SDK and REST API guides for related work, which a lone copy would not have.
- 02Contact Center entry IDs and an API key
Zoom Contact Center entry IDs for the chat, video and Virtual Agent channels, and an API key for scheduled callbacks and campaigns.
Install as a Claude Code plugin
Typed inside the agent's own prompt, not in a terminal. This skill uses files kept elsewhere in its plugin, so install the whole plugin — on its own the skill would be missing them.
The repository is licensed under Apache-2.0 — use, modification, and redistribution are allowed under that license’s terms.
View the repository’s license file on GitHub →