- 01
/plugin marketplace add anthropics/knowledge-work-plugins - 02
/plugin install zoom-plugin@knowledge-work-plugins
Covers putting Zoom Contact Center inside a native iPhone or iPad app: customer chat, video, Zoom Virtual Agent and scheduled callbacks. Its rules include setting the SDK's context first, passing the app's background and foreground events through to it, and keeping rejoin links on the video path. It has fixes for a view that never appears and a session that breaks when the app goes to the background.
WHEN TO USE
USE FOR
- Add a support chat or video channel to an iPhone app.
- Offer scheduled callbacks inside the app.
- Keep a session working when the app goes to the background.
- Fix a rejoin link that arrives but doesn't rejoin.
This is a saved copy of the skill's SKILL.md instructions. It may differ from the upstream file or the version you install.
Zoom Contact Center SDK - iOS
Quick Links
SDK Surface Summary
- Manager:
ZoomCCInterface.sharedInstance() - Context:
ZoomCCContext - Items:
ZoomCCItem - Services:
chatServicezvaServicevideoServicescheduledCallbackService
Hard Guardrails
- Set
ZoomCCContextbefore channel operations. - Forward app lifecycle calls (
appDidBecomeActive,appDidEnterBackgroud,appWillResignActive,appWillTerminate). - Use item-based initialization for channels.
- Keep rejoin URL handling connected to the video service path.
Common Chains
- Contact Center apps in Zoom client: ../../zoom-apps-sdk/SKILL.md
- OAuth and identity: ../../oauth/SKILL.md
Operations
- RUNBOOK.md - 5-minute preflight and debugging checklist.
Account or credentials required
2 FOR YOUAll items below are required.
- 01Install with Zoom's plugin, not on its own
Install it as part of the Zoom plugin in Anthropic's Knowledge Work Plugins marketplace, not as a single copied folder. It sends your assistant to the plugin's Zoom Apps SDK and Zoom sign-in guides for related work, which a lone copy would not have.
- 02Contact Center entry IDs and an API key
Zoom Contact Center entry IDs for the chat, video and Virtual Agent channels, and an API key for scheduled callbacks and campaigns.
Install as a Claude Code plugin
Typed inside the agent's own prompt, not in a terminal. This skill uses files kept elsewhere in its plugin, so install the whole plugin — on its own the skill would be missing them.
The repository is licensed under Apache-2.0 — use, modification, and redistribution are allowed under that license’s terms.
View the repository’s license file on GitHub →