- 01
/plugin marketplace add anthropics/knowledge-work-plugins - 02
/plugin install zoom-plugin@knowledge-work-plugins
Guides your assistant when you add Zoom Contact Center to a website or to an app inside the Zoom client: chat and video embeds, campaigns, the Smart Embed frame and engagement events. Its rules include waiting until the campaign SDK reports it is ready, keeping state per engagement, and checking your site's content security settings before debugging anything else.
WHEN TO USE
USE FOR
- Embed Zoom Contact Center chat or video on your website.
- Run a campaign that opens a chat on your site.
- Build a Contact Center app that runs inside the Zoom client.
- Keep each customer's state when an agent switches between engagements.
This is a saved copy of the skill's SKILL.md instructions. It may differ from the upstream file or the version you install.
Zoom Contact Center SDK - Web
Quick Links
Integration Modes
- Contact Center App in Zoom client:
- Zoom Apps SDK engagement APIs/events.
- External website embed:
- Campaign SDK/web scripts (
zoomCampaignSdkpattern). - Video client initialization pattern.
- Smart Embed:
- iframe +
postMessageevent contract.
Hard Guardrails
- For campaign SDK, gate calls behind
zoomCampaignSdk:ready. - Persist state by
engagementId. - Expect context switching and background app behavior.
- Validate CSP and allow-list settings before debugging logic.
Chaining
- For in-client app APIs and auth flows: ../../zoom-apps-sdk/SKILL.md
- For identity and OAuth: ../../oauth/SKILL.md
- For cobrowse workflow: ../../cobrowse-sdk/SKILL.md
Operations
- RUNBOOK.md - 5-minute preflight and debugging checklist.
Account or credentials required
2 FOR YOUAll items below are required.
- 01Install with Zoom's plugin, not on its own
Install it as part of the Zoom plugin in Anthropic's Knowledge Work Plugins marketplace, not as a single copied folder. It sends your assistant to the plugin's Zoom Apps SDK, Zoom sign-in and co-browsing guides for related work, which a lone copy would not have.
- 02Contact Center entry IDs and an API key
Zoom Contact Center entry IDs for the chat and video channels, and an API key for campaigns and scheduled callbacks.
Install as a Claude Code plugin
Typed inside the agent's own prompt, not in a terminal. This skill uses files kept elsewhere in its plugin, so install the whole plugin — on its own the skill would be missing them.
The repository is licensed under Apache-2.0 — use, modification, and redistribution are allowed under that license’s terms.
View the repository’s license file on GitHub →